Return And Exchange Policy

How Do I Initiate a Return?

To request a return, please contact our support team with your Order ID and registered contact details.

Our team will guide you through the complete return process.

Within How Many Days Can I Return a Product?

You may request a return within 7 days of receiving your order.

Requests raised after the return window may not be accepted.

What Are the Eligibility Criteria for Returns?

To qualify for a return:

• The product must be unused, unwashed, and undamaged.
• All original tags must be attached.
• The product should be returned in its original packaging.
• The item should not show signs of usage, perfume, stains, or alteration.

How Will My Return Be Picked Up?

Once your return request is approved, our courier partner may arrange a reverse pickup from your address, depending on service availability.

You may receive pickup details via SMS, WhatsApp, or phone call.

Can I Return Products Purchased from Other Websites or Stores?

No. Returns are accepted only for products purchased directly from the official Morpnkh website.

What If I Hand Over the Wrong Product During Pickup?

Please ensure the correct item is handed over during pickup.

Morpnkh will not be responsible for incorrect products submitted during the return process.

How Will I Know If My Return Has Been Received and Approved?

Once your returned item reaches our warehouse and passes quality inspection, you will receive confirmation regarding approval of the return/refund process.

If the product does not pass inspection, it may be sent back to you.

Can I Exchange a Product?

Exchange requests may be accepted depending on product availability and eligibility.

For exchange support, please contact our customer care team.

What Should I Do If I Receive a Wrong or Damaged Item?

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery.

We may request the following for verification:

• Product images
• Package images
• Unboxing video

Claims without proper proof may not be accepted.

Will I Be Charged for Returning a Wrong or Damaged Product?

No. If you receive a wrong or damaged product, return pickup charges will generally be covered by Morpnkh after verification.

What Happens If the Pickup Attempt Fails?

Our courier partner may attempt pickup multiple times.

If pickup repeatedly fails due to customer unavailability or rejection, the return request may be cancelled.

What If Reverse Pickup Is Not Available in My Area?

If reverse pickup service is unavailable for your pin code, you may be asked to self-ship the product to our return address.

Further instructions will be shared by our support team.